In light of the Egoli Rewards and Mzansi4U debit order scam that ravaged consumers with their first paycheck of 2019, we have contacted the major banks to find how consumers can dispute and reverse rogue debit orders.
Below is the process for each of the five (5) major banks:
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Nedbank
The Accounts Team available at 0860 555 111 can assist with tracing the contact numbers of the company involved. The onus is on the consumer to call them and have their details deleted from their systems.
Fee: A Nedbank debit order reversal is charged at R5.
Standard Bank
Consumers can phone the Standard Bank Accounts Department at 0860 123 000 to reverse the debit order.
Fee: there is no fee if the debit order is reversed within the first 40 days.
Capitec
Unauthorised debit orders at Capitec can be disputed via the banking app. Alternatively, you can visit your nearest Capitec branch or phone them on 0860 10 20 43.
Fee: The reversal is charged at R 5.00 when using the Capitec app and R 40.35 when you visit the branch.
ABSA
ABSA customers can reverse rogue debit orders via Online banking, a visit to the branch or by calling their general enquiries team on 0860008600. Choose option 6 for assistance with the reversal.
Fee: there is no charge if done online but the debit order reversal costs R30.00 if done through the branch or via phone.
FNB
FNB customers can reverse and/or stop unauthorised debit orders by using their digital banking platforms. Receive immediate reversal on unauthorised debit orders when you dispute within 40 days of the transaction.
Fee: You can reverse and stop them (up to R200) via digital banking (FNB App & Online Banking) at no cost.
